HOUSEKEEPING: There is a daily housekeeping - Towels are changed every 2 days or as the need arises. Let’s think of the environment!!! In order to save energy and protect the environment, please put your towels to dry after usage. When you need to change towels or linen or have your room cleaned please notify front desk.
When going out kindly ensure all equipment, lights and water are turned off and your door is properly closed and locked, leave your keys at front desk.
CHECK-OUT TIME: 12 NOON (PLEASE BRING YOUR KEYS AND REMOTE CONTROL to reception when checking out.)
CHECK-IN TIME: 3 P.M
OPEN 24 HOURS. OFFICE HOURS: 8 A.M- 3 P.M DAILY
REFRESHMENTS ARE AVAILABLE 24 HOURS
Note: No smoking in rooms. Please do not iron on the bed.
Irons: Return irons after usage
Kindly adhere to rules and regulations of the hotel at reception.
If you have any problems or questions do not hesitate to speak to us. We are here to serve you and to ensure you enjoy your holiday and stay with us.
When going out kindly ensure all equipment, lights and water are turned off and your door is properly closed and locked, leave your keys at front desk.
CHECK-OUT TIME: 12 NOON (PLEASE BRING YOUR KEYS AND REMOTE CONTROL to reception when checking out.)
CHECK-IN TIME: 3 P.M
OPEN 24 HOURS. OFFICE HOURS: 8 A.M- 3 P.M DAILY
REFRESHMENTS ARE AVAILABLE 24 HOURS
Note: No smoking in rooms. Please do not iron on the bed.
Irons: Return irons after usage
Kindly adhere to rules and regulations of the hotel at reception.
If you have any problems or questions do not hesitate to speak to us. We are here to serve you and to ensure you enjoy your holiday and stay with us.
Deposits and Cancellations
A deposit of 30% of your total stay is required with your Master or visa card or Cash or Western Union on the name of Stephanie Montoute-Calderon addressed to Stephanie ‘s Hotel, Massade, Gros-Islet, P.O. Box 497, Castries, St. Lucia W.I to confirm your reservation. The balance of your payment is due and payable on arrival.
Groups 50% Deposit is required to confirm your reservation.
Weekly and monthly rates must be paid in full .
ALL reservations must be confirmed in writing; by email or fax.
A refund is refundable 14 days before arrival . All reservations must be cancelled by email only and there must be correspondence agreeing to the cancellation. Otherwise no refunds.